Your order is guaranteed to arrive or your money back.
Lost packages are rare. 99% of our international shipments have no problems. But occasionally, our shipping providers may mishandle a package or deliver it to the wrong address. To correct this, we eliminate your risk. We guarantee your order will be delivered to you, or we will gladly refund your money. A few qualifications apply:
- You must file a report with ClubUrban.com within 30 days of the date you placed your order.
- If your order is not received within 30 days, we will file a claim on your behalf with the appropriate shipping company, and begin researching the matter.
- Lost packages are rare. 99% of our international shipments have no problems.
- In most cases, undelivered mail does not get lost -- it usually gets re-routed by mistake and will eventually be delivered to you or back to us.
- Solution of your claim may take as long as 5-8 months, since our shipping providers must conduct their own investigations.
- If your package is not delivered, we will track down your shipment and correct the situation, or we'll refund your order.
Questions? Call us at +1.949.916.7630 or use our Live Sales feature to chat online with a representative